Home > Support > Quality Assurance (QA)

Quality Assurance (QA)

The overall aim of the Quality Assurance Department is to enable a quality service that is safe in responding to risk, effective in meeting assessed needs and sustainable within existing resources.  The Quality Assurance Department at Nugent works in conjunction with both our adult and children’s services to ensure that high standards of care and service provision is achieved and maintained.

The Quality Assurance Department provide the following Services:

  • Auditing and providing assurance that front line services are meeting External Regulators Regulations and Quality Standards.  Where those services fall below the agreed standards, action plans are prepared in conjunction with the service;
  • Auditing and providing assurance that front line services and support services are meeting Nugent’s own Quality Standards.  Where those services fall below the agreed standards, action plans are prepared in conjunction with the service;
  • Visits to front line services to undertake themed audits, make recommendations and seek evidence of improvement;
  • Follow up work, including visits, as required to ensure completion and evidence of action plans against regulations and standards
  • Immediate and reactive support during regulatory inspections.